Ivan promised fans a refund who were unhappy with the November 25's show, he said: "I won’t lie to you guys. I’m gonna be completely honest with you guys and I will replace every single ticket in this house."
After receiving that promise directly from Ivan, multiple fans contacted the venue and were met with even more disappointment. The venue told one fan that they hadn’t heard anything from the band about refunds:
In any case, when we have more information we'll let you know.